hhdb Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data hhdb collects, why we collect it, how we protect it, and the rights you hold over your own information.
Introduction
This Privacy Policy ("Policy") describes how hhdb ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of users ("you", "the Player") who access and use the hhdb platform at hhdb.club. It applies to all services offered by hhdb, including cricket betting, live casino, slots, crash games, and all other platform features.
By registering an account with hhdb, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy is incorporated by reference into hhdb's Terms and Conditions. If you do not agree with any part of this Policy, you must not use the hhdb platform.
Personal Data We Collect
hhdb collects the minimum personal data necessary to provide a safe, functional, and compliant gaming platform. We collect data in three primary categories:
Identity and Contact Data
- Full name and date of birth (collected at registration and verified during KYC).
- Mobile phone number, which serves as your primary account identifier and contact channel.
- National Identity Card (NID) number and supporting document scan, collected as part of KYC verification before withdrawal processing.
- Optional email address, if provided by the player for account communication preferences.
Financial and Transaction Data
- Mobile wallet identifiers (bKash, Nagad, Rocket, or Upay account numbers) used for deposits and withdrawals.
- Transaction history, including deposit amounts, withdrawal requests, bet amounts, game results, and bonus usage.
- Account balance records, wagering history, and any responsible gaming limits you have self-imposed.
- Chargeback records and dispute correspondence, retained for legal compliance purposes.
Technical and Usage Data
- IP address, device type, browser or app version, and operating system, collected automatically when you access hhdb.
- Session logs, including login timestamps, session duration, pages visited, and in-game activity patterns.
- Cookie identifiers and similar tracking technologies as described in Section 5 of this Policy.
How We Use Your Personal Data
hhdb uses your personal data only for the following specific, legitimate purposes. We do not use your data for any purpose incompatible with those listed below:
- Account creation and management: to open, verify, maintain, and close your hhdb account, and to authenticate your identity on each login.
- Payment processing: to execute deposits to your account and to process withdrawal requests to your registered mobile wallet or bank account.
- KYC compliance: to verify your identity and age in accordance with our responsible gaming obligations and to prevent underage gambling and financial crime.
- Responsible gaming monitoring: to identify patterns of play that may indicate problematic gambling behaviour and to provide appropriate intervention tools such as deposit limits and self-exclusion.
- Customer support: to respond to your support queries, resolve disputes, and communicate with you regarding your account or any transaction.
- Platform improvement and fraud prevention: to analyse usage patterns, detect prohibited conduct, prevent fraud, and improve the security and performance of the hhdb platform.
hhdb does not use your personal data for automated profiling decisions that produce legal or similarly significant effects on you without your knowledge. Where we send you promotional communications, you may opt out at any time by contacting hhdb support.
Legal Basis for Processing
hhdb processes your personal data on one or more of the following legal bases, each applicable to the specific processing activity described:
- Contractual necessity: processing required to register your account, execute transactions, and deliver the gaming services you have requested under our Terms and Conditions.
- Legal obligation: processing necessary to comply with applicable anti-money laundering requirements, age verification obligations, and fraud prevention duties.
- Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and analytics — where such interests do not override your fundamental rights.
- Consent: where you have explicitly provided consent, for example to receive promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
Sharing Your Personal Data
hhdb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your data in limited circumstances as described below:
Payment Processors
To process deposits and withdrawals, hhdb shares relevant financial data with authorised payment processors including mobile wallet operators (bKash, Nagad, Rocket, Upay) and banking partners. These processors are contractually bound to handle your data solely for payment processing and under strict confidentiality obligations.
Game Providers
hhdb integrates games from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, and others. These providers may receive anonymised session or game-round data to facilitate game delivery and resolve technical disputes. They do not receive your identity documents or financial account details.
Legal and Regulatory Disclosure
hhdb may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required by applicable law, court order, or where hhdb reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
Cookies and Tracking Technologies
hhdb uses cookies and similar lightweight tracking technologies to operate the platform, maintain your session, and understand how players use the site. We do not use intrusive advertising cookies or sell cookie data to third parties.
Cookie Types Used by hhdb
- Essential session cookies: required to keep you logged in and to maintain your game session. These cannot be disabled without breaking core platform functionality.
- Security cookies: used to detect fraudulent login attempts, unusual activity, and to enforce account access controls.
- Performance and analytics cookies: used to measure page load times, error rates, and feature engagement in aggregate, anonymised form. No individual player is identifiable from this data.
- Preference cookies: used to remember your display settings and language preference between sessions.
Most browsers allow you to manage or delete cookies through their settings. Disabling essential cookies will impair the functionality of the hhdb platform. For detailed guidance on managing cookies in your specific browser, consult your browser's help documentation.
Data Retention
hhdb retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and KYC documents are retained for the duration of your account and for a minimum of five years following account closure, in accordance with financial record-keeping obligations; transaction records are retained for a minimum of five years from the date of the transaction; session logs and technical data are retained for up to twelve months and then deleted or anonymised; support correspondence is retained for three years from the date of the last communication in the relevant thread.
When data is no longer required, hhdb deletes it securely or anonymises it so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.
Data Security
hhdb applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the hhdb platform; encrypted storage of sensitive personal data and KYC documents at rest; access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis; regular security assessments and monitoring of platform infrastructure for vulnerabilities; and secure deletion procedures applied when data reaches the end of its retention period.
No data transmission over the internet or storage system can be guaranteed as completely secure. While hhdb takes all reasonable precautions, we cannot provide an absolute guarantee of security. In the event of a data breach that is likely to result in a risk to your rights, hhdb will notify affected players without undue delay.
Your Data Rights
You hold the following rights in respect of the personal data hhdb holds about you. To exercise any right, contact hhdb support at [email protected] with your registered account details and a clear description of your request. hhdb will respond within 30 days.
| Right | What It Means |
|---|---|
| Right of Access | Request a copy of the personal data hhdb holds about you, free of charge, once per twelve-month period. |
| Right to Rectification | Request correction of inaccurate or incomplete personal data. Identity-critical fields (name, date of birth) require documentary proof before correction. |
| Right to Erasure | Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to legal retention obligations that may override this right. |
| Right to Restriction | Request that hhdb restricts processing of your data while an accuracy dispute or objection is being resolved. |
| Right to Object | Object to processing carried out on the basis of legitimate interests, including direct marketing communications. hhdb will cease such processing unless compelling legitimate grounds override your objection. |
hhdb will not discriminate against you for exercising any of the rights listed above. Exercising your rights will not affect the availability of your account or the services you receive, except where the requested action (such as account deletion) necessarily results in service termination.
Protection of Minors
hhdb strictly prohibits access by persons under 21 years of age. The platform does not knowingly collect personal data from anyone under 21. If hhdb discovers or is notified that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. Parents and guardians who believe a minor may have registered on hhdb are requested to contact hhdb support at [email protected] immediately so that we can take appropriate action.
Third-Party Links and Services
The hhdb platform may reference or integrate third-party services such as payment processors and game providers. These third parties operate under their own privacy policies, which hhdb does not control. hhdb is not responsible for the privacy practices of third-party services. Where a third party receives your data as described in Section 5 of this Policy, they are contractually obligated to process it only for the specified purpose and to maintain appropriate security standards. We encourage you to review the privacy policies of any third-party service you interact with independently of hhdb.
Changes to This Privacy Policy
hhdb may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. When a material change is made, we will update the "Last updated" date at the top of this Policy and, where practicable, notify registered players via their registered contact details. Minor clarifications may be made without specific notice.
Your continued use of the hhdb platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. We recommend bookmarking this page and reviewing it periodically.
Our Privacy Commitments
What hhdb Promises Every Player
Questions & Contact
Contact hhdb About Your Privacy
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the hhdb support team. Our team operates 24/7 and will respond to all privacy-related requests within 30 days of receipt. For urgent data breach concerns, we aim to acknowledge within 24 hours.
Reach hhdb support by email at: [email protected] — Please include your registered mobile number and a brief description of your privacy query. All communications are handled in strict confidence.
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